FAQs

We typically meet with both the child (client) and parent for the initial appointment. We will go through a list of standard intake questions so we can get to know your child. These questions will focus on your child’s strengths, goals for therapy, family dynamics, and any family mental health history that may be relevant. We will also map out your family in something called a genogram which looks like a family tree and lays out dynamics, trends, etc. Meeting together helps us understand your family dynamics, and this helps your child to know that (s)he is safe with us. 

We will meet with your child one-on-one for approximately 50 minutes. During this time, your child will work together with us to help your child be successful. Per confidentiality rules, what your child talks to us about will remain confidential with three exceptions: if your child is at-risk of hurting him/herself, if someone is hurting your child, or if your child has plans to hurt someone else. We would encourage you to limit your questioning your child after the appointment so your child feels privacy is being respected, however it is often helpful for you to ask about topics we focused on. For example, “What did you learn about today?” 

Effective September 1, 2023, all pricing will be as follows:

  • Clients who see a fully licensed therapist (LPC or LCSW) will be billed at $150 for one (50 min) session.
  • Clients who see mid-level practitioner or “Associate” will be billed at $125 for one (50 min) session.
  • Clients who see a Graduate School Intern will be billed at $75 for one (50 min) session.

Family Therapy is available for an additional cost.

No, we do not work with insurance for billing. However, we can issue a Super Bill via email at the end of the month with a diagnosis and billing code that you can file with your insurance provider. Coverage is not guaranteed in this way. Please contact your clinician directly should you have billing concerns.

All major credit cards, cash, and checks made out to The Bug and Bee, as well as HSA (Health Savings Account) and FSA (Flexible Spending Account) cards are accepted.

Under the No Surprises Act (H.R. 133 – effective January 1, 2022), health care providers need to give clients or patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • This Good Faith Estimate (GFE) shows the costs of items and services you can reasonably expect for your health care needs. 

  • You have the right to receive a GFE for the total expected cost of any non-emergency items or services. 

  • The GFE does not include any unknown or unexpected costs that may arise during treatment. You may experience additional charges if complications or exceptional circumstances occur. 

  • If you receive a bill at least $400 more than your GFE, you may dispute or appeal the bill.

    • You may contact the health care provider or facility listed to let them know the billed charges are higher than the GFE. You may ask them to update the bill to match the GFE, negotiate the bill, or ask if financial assistance is available. 

    • You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about four months) of the date on the original bill. 

    • There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this GFE. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount. 

  • Make sure your health care provider gives you a GFE within the following timeframes:

    • If the service is scheduled at least three business days before the appointment date, no later than one business day after the date of scheduling;

    • If the service is scheduled at least ten business days before the appointment date, no later than three business days after the date of schedule; or

    • If the uninsured or self-pay client requests a GFE (without scheduling the service), no later than three business days after the date of the request. Healthcare providers must supply a new GFE within the specified timeframes if the patient reschedules the requested item or service.

Note: A Good Faith Estimate is for your awareness only and does not require immediate financial commitment or payment. 

To learn more, go to www.cms.gov/nosurprises or call 800-985-3059. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 800-985-3059. Keep a copy of this Good Faith Estimate in a safe place or take pictures of it. You may need it if you receive a bill in a higher amount.

Life happens- I get it! We kiddos too, and things can change on a dime. We ask that you please let me know 24 hours in advance if you have to cancel your appointment so we can try to fill your appointment slot. Otherwise, you will be charged for the full rate of the session. We will consider you a “No Show” if you are more than 15 minutes late for an appointment without notice, and this, too, will be charged at the same full rate of the session. 

During severe weather events, we will likely follow protocol of FWISD. However, your safety and my safety is my main priority, so please know sessions will be cancelled if we can not make it to the office safely. If this occurs, you may be asked to change your in-person appointment to a telehealth appointment.